The text for this course will be:

Dessler, Gary.  Management: Principles & Practices for Tomorrow's Leaders and Student CD, Third Edition.  Prentice Hall (March 5, 2003).  Paperback: 650 pages. ISBN: 0131044427 

Additional readings are available through the UW Libraries electronic reserves system (https://eres.lib.washington.edu/eres/coursepage.aspx?cid=4604) or through the open web.

Week 1:  Introduction and Foundations

Date:  Tuesday, March 28

Topic:  Course overview and structure, the management environment

Readings:

• Course website.  http://courses.washington.edu/mlis580a/
• Dessler, Chapter 1
• Management: The Problem of Success.  Peter F. Drucker, Academy of Management Executive, vol 1, iss 1,1987. pp. 13-19

Date:  Thursday, March 30

Topic:  Ethics and culture

Readings: 

• Dessler, Chapter 2
• Bad Management Theories are Destroying Good Management Practices.Sumantra Ghoshal, Academy of Management Learning & Education, March 2005.

Week 2:  Planning

Date:  Tuesday, April 4

Topic:  Decision making

Readings:

• Dessler, Chapter 3
• Connecting the Dots.  Gladwell, M.,  The New Yorker, March 10, 2003.

Group A Discussion: 

• Free speech set in stone: Controversy halts sale of tiles outside Redmond library.  The Seattle Times, October 8, 2002

Date:  Thursday, April 6

Topic:  The planning process

Readings:

• Dessler, Chapter 4
• The Elmer L. Andersen Library: Accomplishing the Impossible. Kelsey, D. G.  Library Trends v. 52 no. 1 (Summer 2003) p. 49-59
• Extreme Chaos.  The Standish Group International, 2001.

Group B Discussion: 

• It opened with a bang, but five years later, EMP is not striking much of a chord.D. Parvaz, The Seattle Post-Intelligencer, March 21, 2005

Week 3:  Planning

Date:  Tuesday, April 11

Topic:  Strategic planning

Readings:

• Dessler, Chapter 5
• Cleveland Public Library Strategic Plan (2002)

Group C Discussion: 

• Evidence-based morsels – a taster of strategic decisions based on operational data.  Morgan-Bindon, M.; Jennings, L.  International Evidence-based Librarianship Conference, Brisbane, Queensland, Australia 16-19, October 2005.

Date:  Thursday, April 13

Topic:  Guest lecturer—Mike Eisenberg, Dean Emeritus, The Information School

Readings:

• Strategic Plan 1998—2003:  The Information School of the University of Washington,  M. Eisenberg, Dean, First Written September 1998, Last revised October 8, 2001.

Week 4:  Organizing

Date:  Tuesday, April 18 (Assignment 1 due)

Topic:  Organizational structures

Readings:

• Dessler, Chapter 6 and 7
• The Battle for the Soul of Corporate America  Art Kleiner, Wired 3.08 August 1995
• The War at Work.  Shirleen Holt, Pacific Northwest Magazine, The Seattle Times, March 13, 2005

Group D Discussion:

• Insourcing the Outsourced Library: The Sun Story.  Hill, C.  Library Journal, Mar 1998.

Date:  Thursday, April 20

Topics:  Managing people

Readings:

• Dessler, Chapter 9
• Diversity as Policy, Not as Window Dressing.  William J. Hostein, Armchair M.B.A., The New York Times, September 12, 2004
• How to manage smart people.  Scott Berkun, UIWEB.COM, Issue 28, January, 2004.  Brenda Paik Sunoo; Workforce, Costa Mesa; Mar 1999; Vol. 78, Iss. 3; pg. 54, 4 pgs
• The Curse of the Annual Performance Review  Jack Stack, Inc Magazine, March 1997
• Relying on faith to rebuild a business.  .  Brenda Paik Sunoo; Workforce, Costa Mesa; Mar 1999; Vol. 78, Iss. 3; pg. 54, 4 pgs

Group F Discussion:  

• The World According to Stanley:  Working With Difficult Employees

Week 5:  Organizing

Date:  Tuesday, April 25

Topic:  Guest Lecturer—Cara Wilson, Cara Wilson Consulting 

• Levi's Changes Everything.  Josh Gosfield and Nola Lopez, FastCompany Issue 3, June/July 1996.

Date:  Thursday, April 27

Topic:  Organizational change

Readings:

• Dessler, Chapter 8
• Rebuilding Behavioral Context: Turn process reengineering into people rejuvenation 
  Christopher A. Bartlett and Sumantra Ghoshal, Sloan Management Review, Cambridge; Fall 1995; Vol. 37, Iss. 1; pg. 11, 13 pgs
• Rebuilding Behavioral Context: A blueprint for corporate renewal.  Sumantra Ghoshal and Christopher A. Bartlett, Sloan Management Review, Cambridge; Winter 1996; Vol. 37, Iss. 2; pg. 23, 14 pgs
• Library change brings anxiety, questions.  Jon Savelle.  The Issaquah Press, April 20, 2006.

Group E Discussion:  

• Introducing a New Reference Management Style

Week 6:  Leading

Date:  Tuesday, May 2   

Topic:  Motivation

Readings:

• Dessler, Chapter 10 and 11
• Changing Leadership / Shared sacrifice, character and a sense of trust are the qualities people crave in those in charge.  Patricia Kitchen, Newsday, September 29, 2002
• Going beyond motivation to the power of volition
  Sumantra Ghoshal, Heike Bruch. MIT Sloan Management Review. Cambridge: Spring 2003. Vol. 44, Iss. 3; p. 51

Group A Discussion:

• NASA on a Mission to Foster Open Discussion About Safety.  Keith Darce, Newhouse News Service April 21, 2005

Date:  Thursday, May 4

Topics:  Communication

Readings:

• Dessler, Chapter 12
• Leading by Feel.  Harvard Business Review, January 2004.  Vol 82, Iss. 1; pg. 27
• A bird's-eye view: Using social network analysis to improve knowledge creation and sharing,  Rob Cross.  IBM Institute for Business Value study, 04 Jun 2002.

Group B Discussion:

• What a Star, What a Jerk.  Sarah Cliffe, Harvard Business Review, September 2001.  Reprint R0108A.

Week 7:  Leading

Date:  Tuesday, May 9 (Assignment 2 due)

Topics:  Managing groups and teams

Readings:

• Dessler, Chapter 13
• How to Lead a Self-Managing Team.  Vanessa Urch Druskat, Jane V Wheeler. MIT Sloan Management Review. Cambridge: Summer 2004. Vol. 45, Iss. 4; p. 65

Group C Discussion: 

• Leadership Lessons at Division Command Level – 2004.  Walter F. Ulmer, Jr. et. al.  United States Army War College, 5 November 2004.

Date:  Thursday, May 11

Topics:  Guest lecturer—Martha Choe, Bill and Melinda Gates Foundation

Readings:

• Good to Great.  Jim Collins.  Soundview Executive Book Summaries Vol. 24, No. 5 (3 parts) Part 1, May 2002.
• On the Road of Experience: Seven Observations on Leadership.  David Dodd, Educause Quarterly, Vol. 27, Number 4, 2004.
• Rocking the Boat
  Karen Wittenborg, Reflecting on Leadership, December, 2003.

Week 8:  Controlling

Date:  Tuesday, May 16

Topics:  Measurement and accountability

Readings:

• Dessler, Chapter 14
• Background and History of Measurement-Based Management.  Paul Arveson, The Balanced Scorecard Institute (1998).
• Out of the Box Benchmarking  Carla O'Dell, Ph.D., April, 1994
• University of Alberta Library Operating Budget 2001/2002

Group D Discussion: 

• divine Library Services Financial Collapse Traps Library Subscription Budgets Information Today Newsbreaks, December 20, 2002 (updated January 3, 2003)

Date:  Thursday, May 18

Topics:  Operations management

Readings:

• Dessler, Chapter 15 
• Out in the Sort.  John Mcphee.  The New Yorker, April 18, 2005 v81 i9 p161
• Libraries Dealing with the Future Now.  Joseph M. Brewer, Sheril J. Hook et. al. ARL Bimonthly Report, June 2004
• Kaizen Meets Dewey: Applying the Principles of The Toyota Way in Your Library.  James Wiser, Information Outlook, June 2005.

Group E Discussion:  

• Meeting New Challenges with New Technology: The Seattle Public Library Experience.  Marilyn Sheck.  Library Hi Tech News incorporating Online and CD Notes.  Year: 2004 Volume: 21 Number: 10 Page: 22 -- 27   

Week 9:  Controlling

Date:  Tuesday, May 23 Final Group Assignments due at midnight

Topics:  Guest Lecturer—Deborah Jacobs, Seattle City Librarian

• The Seattle Public Library Central Library: Economic Benefits Assessment (Discussion Draft), Berk and Associates, April 28, 2005.

Date:  Thursday, May 25

Week 10:  Group Presentations

Date:  Tuesday, May 30

Teams A, E, C

Date:  Thursday, June 1  

Class cancelled