"The fundamental unit of human expression, and therefore information retrieval, is words. Words are arbitrary signs with contextual meanings. How can a machine do information retrieval which requires manipulating arbitrary signs with a sensitivity to their contextual meanings?"
"If there was a consistent pattern in spoken or written language, it would have been noticed and exploited long before computers came along."
"If there was a technological 'silver bullet' that solved the information retrieval problem on the web, an organization like Microsoft would have already incorporated it into Internet Explorer. If the technical solution really existed, you've have to pay to use it."
It seems to Terry that:
"Text is opaque, language slippery and meaning obscure."