PHARM 512: Human Behavior and Communication in Pharmacy

Skill Development

Through the use of discussions, in-class activities, video- and audiotape exercises, and group work, students will explore and build skills in

communication,
critical thinking,
and pharmacy practice.

Included in these skills are the following:

Critical Thinking Skills	Communication Skills	Pharmacy Skills
Creativity Understanding Recognizing Demonstrating Determining Inferring Attention to Detail Problem Solving Decision Making Ethics Goal setting Prioritizing	Patient centered counseling Empathic listening Feedback Nonverbal communication Change agency Understanding physical environment Intervening Motivating Interviewing Patient education Rapport building Presentation skills Writing Document design	Maintaining professional standards Patient education Managing needs of complex patients Motivating patients about medication adherence Advocating for patients Monitoring for effectiveness of therapy Providing targeted information Detecting and resolving medication errors Documenting services and activities Interpreting orders Labeling Supervising others Developing policy and procedures Managing records and resources Dispensing medications and processing requests Matching therapies including dosage forms to patient requirements

Written assignments and projects are expected to be used as study aids which contribute to demonstrating practical applications.

Evaluation of student performance is based on adequately interpreting and evaluating communication theory and core concepts in pharmaceutical care. Subsumed in pharmaceutical care is an understanding of patient concerns and behaviors ranging from cultural expectations to developmental issues across the lifespan to wellness and illness behaviors. Students are expected to integrate the communication needs of both the patient and the pharmacist with the patient's health/illness concerns and pharmaceutical care needs.