Featured Research

Mobile User Experience Issues
and the Mobile Ecosystem

As part of our background work in this research group, we felt it was important to understand the industry factors affecting the mobile user experience so that we would be better able to ground any recommendations arising from our inquiry. After a fairly exhaustive search of both academic and industry sources, however, we were unable to find a cohesive representation of the mobile ecosystem. The knowledge map Mobile User Experience Issues and the Mobile Ecosystem is the result of our efforts to create the missing representation. This map will inform our continued research efforts by providing a basic understanding of the mobile ecosystem, framed in terms of user experience issues rather than revenue models. It is also a beginning. Because of the wide swath of user experience issues in the mobile realm and the complexity of the interdependencies that affect and are affected by them, this map has been intentionally limited to top-level paths and synopses of user pain points so that the larger picture is the focus. Each user experience area identified and each path of interdependency is rich with opportunities to explore and express narrower and deeper relationships.

Research