You are welcome to write the lab instructor an email:
The instructor will read your email but may not respond to it if it falls into one of the following categories:
- The message has been sent to the wrong person. (This happens a lot!) Do not send messages meant for the lecture instructor to the lab instructor, or vice versa. The lecture instructor does not usually teach the labs, and the lab instructor does not usually teach the lecture or maintain the lecture homework. Such mails received by the lab instructor will be summarily deleted. Pay attention to whom you are writing!
- The message concerns a question that as been clearly answered on the course information home page. For example, questions about make-up policies, grading policies, course requirements and the like are answered there. Read the course webpage first, and if you do not see the answer to your question, then write.
- Simple complaints about WebAssign. You may not like the marks that WebAssign delivers but that does not mean that they are wrong. Mere complaints, without supporting argument or evidence that justifies why you think things are amiss will probably not receive a response.
- Requests for extensions on pre-labs, post-labs (past the 7 day make-up period), or partial credit on WebAssign problems. The policies are the same for everyone. It is only fair that if you get an exception to the policy then everyone else gets the same treatment too.
- Requests for TA names and or email addresses. These are listed under a link on the course webpage, and a link is set on your WebAssign page to this page. Look again.
- Requests for changes in registration. The lab instructor does not handle add codes or other course registration issues. These are handled by the Program Coordinator, Susan Miller, firstname.lastname@example.org, in room C-136 in the Physics/Astronomy bulding.
- Requests to fix a problem with your WebAssign account or a billing error. No one in the physics department, repeat no one has any power over whether you have access to your WebAssign account or anything concerning billing or payment. The physics department is a customer of WebAssign, the same as any student. You must direct your queries to email@example.com for resolution.
On the other hand, the following types of questions will always receive a response:
- Any question concerning physics, that is, any question concerning the content of the course, including questions about lab topics such as equipment use, uncertainty analysis, data analysis, and background theory.
- Any legitimate discovery of an error, or what you think is an error, about how WebAssign is marking your submission. You must provide supporting evidence, such as a screen-shot, and why you think the question has been miscoded. If you really do uncover an error, your submission will be rescored after the question coding has been fixed.
Other kinds of questions will probably receive a response; however, you should consider whether your question is really for the instructor in charge of the whole lab course, or just your section's TA.
Finally, do not expect a response to your email during evenings, weekends or holidays. The instructor has a home life and rarely looks at the internet when at home.